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PAYMENT OPTIONS

AN IMPORTANT MESSAGE TO ALGOMA POWER CUSTOMERS

FRAUDULENT PHONE CALLS - It has been brought to the attention of Algoma Power Inc. “API” that customers are receiving phone calls from someone claiming to be from their “local hydro company”. The calls are coming in from an unknown number and customers are being threatened with disconnection of electrical service if they do not immediately pay by credit card. Please note API does not demand credit card payment via an outgoing phone call to our customers. API’s standard procedure for collections is to provide notice on utility bills and by reminder phone calls. A Final Notice of Disconnection is delivered by Canada Post Express Post Envelope prior to any disconnection activity. Contact Algoma Power’s Customer Service at 705-256-3850 or 1-877-457-7378 if you have any questions or concerns.

Here’s how you can stay safe from electricity bill phone scams:

·        If someone calls and threatens to disconnect you if you don’t make a payment right away by pre-paid credit card or wire transfer, SAY NO and HANG UP!

·        NEVER give your personal or financial information.

·        Report the incident to the Canadian Anti-Fraud Centre at 1-888-495-8501. This agency collects information on fraud and works closely with police to solve these crimes

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For your convenience, there are numerous options available to pay your Algoma Power Bill listed below:

Pre-Authorized Debit (PAD)
Payments are withdrawn automatically from your chequing account on the due date of each invoice. Visit the Forms section on this website for the document to complete and submit with your VOID cheque by mailing to Algoma Power Inc.  

Payments in Person
Payment may be made by presenting both portions of the bill at financial institutions by the due date on the invoice or by dropping the top portion with your cheque or money order into Algoma Power's drop box at 2 Sackville Road, Suite A , in Sault Ste. Marie, Ontario.

Payments through your Financial Institution 
Telephone and Internet banking are likely available through your financial institution. Contact your financial institution for assistance to setting up Algoma Power Inc. as a payee. Payments may also be made at the teller.

Please note: Payments at the bank counter can take up to a week to be received by API.

Payments by Mail
If you are paying with a cheque or money order by mail, detach the top portion of the bill and enclose it with your payment.
  

Visa and MasterCard

Payments may be made by phone or at our website through the third party provider “Paymentus Corporation”. A fee of 1.75% of your total payment up to $1,000.00 will be added for this convenience.  CLICK HERE to make a payment online or call 1-855-288-2353.

PLEASE NOTE: American Express is not accepted through this service. 


PLEASE NOTE:

FOR THE SAFETY AND PROTECTION OF OUR FIELD CREWS & OFFICE STAFF, CASH IS NOT ACCEPTED IN THE FIELD OR AT THE OFFICE.

 

Questions?

Please contact our Customer Service Department

Monday to Friday except Holidays from 8:00 a.m. - 4:30 p.m.

By Phone: 1-705-256-3850

Toll Free: 1-877-457-7378

By email: customerservice@algomapower.com



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