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Unexpected Power Outages

 Algoma Power Inc.’s Restoration Process

A strong storm or heavy snows and ice can cause widespread power outages in our service territory. Our company’s electrical system has a variety of devices to detect outages when they occur. Our restoration teams always work hard to make your outage as brief as possible.

Safety comes first

Stay away from all downed wires. Even if you think they may be phone or cable television wires, stay away from downed lines. Don’t step in nearby puddles or attempt to move any object that comes in contact with a wire. Report downed wires immediately to Algoma Power and your local public safety authorities.

We also safeguard our employees. We do not ask them to make repairs when weather conditions are hazardous or when the damaged area is dangerous due to flooding or inaccessibility. In such extreme situations, we ask for your patience and understanding. Our employees will begin restoring power as soon as safely possible.

Our dedicated, highly trained restoration teams work hard to restore your power. When a major storm strikes, we bring in crews from other areas to ensure you get your power turned on as quickly as possible.

Getting the power back on in a fair, efficient manner

Algoma Power must always restore power at the source first (substation); next will be restoration to the main-feeders; then downstream to the sub-feeders, and lastly to individual customer lines. API cannot start restoration at an individual customer line prior to restoring the power upstream.

Algoma Power concentrates restoration efforts in the areas and on the power lines that restore electricity to the greatest number of people in the shortest time. Emphasis is placed on vital community services such as hospitals, emergency services, public safety, and water and sewage stations. Because we cannot predict when your service will be restored, we suggest that you make arrangements for persons with serious medical problems or other disabilities to be moved to another location where service is available, until power is restored.

We do not make restoration priorities based on where your home is located, your credit history with us, or how often you call us to report the outage.

How the restoration process works

We start at our substations and work first on the large lines going out to the communities from our stations.

While working on these main lines, focus goes to the next largest lines – the main feeders or distribution lines in a community, along with restoring power to essential services such as hospitals, water and sewer plants, and fire and police stations.

Next we repair damage that will return power to the greatest number of customers in least amount of time.

After these are repaired, smaller lines are repaired until the crews get down to the individual customer lines.

We thank you for your patience and understanding during times of power restoration.


Power failures do occur, but when they do, don't panic. Be prepared. Make sure you and your family are safe by being prepared for unexpected power outages.

Follow these guidelines to assure your property is safe from fire and other hazards.  CLICK HERE

Pannes de courrant inattendus

Des pannes de courant se produisent, mais quand elles le font, ne paniquez pas. Soyez prêt. Assurez-vous que vous et votre famille êtes en sécurité en vous préparant à des pannes de courant inattendues.

Suivez ces directives pour vous assurer que votre propriété est à l'abri du feu et d'autres dangers. CLIQUEZ ICI



ESA Guidelines on what to do in the event of flooding or water damage. CLICK HERE

Flooding in the Algoma Area

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